Monday, October 12, 2009

Take Time to make Decisions: Cultivate Negative Feedback

"People inevitably start out with an opinion; to ask them to search for the facts first is even undesirable. The will simply do what everyone is far too prone to do anyhow: look for the facts that fit the conclusion they have already reached. And no one has ever failed to find the facts he is looking for."

Peter Drucker, Management (1974), p. 471.

Alfred P. Sloan, Jr., is reported to have said at a meeting of one of the GM top committees, "Gentlemen, I take it we are all in complete agreement on the decision here." Eeryone around the table nodded assent. "Then," continued Mr. Sloan, "I propose we postpone further discussion of this matter until our next meeting to give ourselves time to develop disagreement and perhaps gain some understanding of what the decision is all about."

(Ibid., p. 472.)

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